Burnley Panel Survey 2012
1.

Section 1: Your views on the councillors of Burnley Council
Residents in Burnley and Padiham are represented by borough councillors, Lancashire county councillors and, in some areas, parish councillors. The way in which local authorities maintain high standards of behaviour amongst its councillors is changing. Your views will help inform the new approach. The following questions all relate to Burnley borough councillors based at Burnley Town Hall.
2. Which of these statements best represents your level of interest in the work of your Burnley borough councillor(s)?
3. How confident, or not, are you that your views would be listened to and taken seriously by your Burnley borough councillor(s) if you contacted them?
 
 
 
 
4. If you ever had to make contact with your borough councillor, what standard of service would you reasonably expect from them?
       
  To be contactable 24 hours a day everyday      
  To be contactable 7 days a week 9am-5pm      
  To be contactable Monday-Friday 9am-5pm      
  To be contactable every evening before 9pm      
  To be contactable Monday-Friday evenings before 9pm      
  To respond to emails within 24 hours      
  To respond to emails within 3 working days      
  To respond to letters within 5 working days      
  To respond to letters within 2 weeks      
  To be willing to visit me at home      
5. Have you ever contacted your Burnley borough councillor(s?)
 
6. How did you contact them? Please select all that apply.
 
 
 
 
 
7. Overall, how satisfied were you with the outcome of your contact with the councillor(s)?
 
 
 
 
8. How aware, if at all, are you of the following?
     
  Burnley Council's Code of Conduct for councillors    
  Burnley Council's Standards Committee    
9. The behaviour of councillors is governed by a Code of Conduct. This says, for example, that they should treat people with respect, and must not use their position on the council for personal gain, or act in a way which brings their office into disrepute. Overall, how would you rate the standard of behaviour of Burnley borough councillors?
 
 
 
 
10. If there was a breach of standards of behaviour by a councillor of Burnley Borough Council, how confident, or not, are you that the Council would uncover this?
 
 
 
 
11. If a breach in standards of behaviour is uncovered, how confident, or not, are you that the councillor involved would be dealt with accordingly?
 
 
 
 

Section 2: Taxis
Burnley Council is responsible for licensing taxis in the borough. We welcome your views on the local taxi trade.
12. How often do you use a taxi or private hire vehicle?
 
 
 
 
13. To what extent, if at all, do you think the local taxi trade has improved in the last three years?
 
 
 
 
14. Some disabled residents rely on taxis to help them get around. To help us understand the experience of disabled residents, please answer the following question. Do you consider yourself disabled or are you the carer of a disabled person?
 
15. What is the nature of the disability?
 
 
 
   
 
16. Thinking of the last time you needed to use a taxi, how satisfied, if at all, were you with the following aspects?
             
  Availability of taxis            
  Cleanliness of vehicle            
  Safety of vehicle            
  Comfort of vehicle            
  Punctuality            
  Driver's driving ability            
  Driver's communication skills            
  Assistance provided by the driver            
  Appearance of driver            
  Attitude of driver            
  Knowledge of area/ route            
17. Do you think taxi fares are reasonable for...
   
  Metered Black Cabs (picked up from rank or hailed in street)?  
  Private Hire Cars (booked through a private hire operator)?  

Section 3: Burnley Market and around the town
18. Which 3 words would you use to describe Burnley Market Hall?
   
   
   
19. How often, if at all, do you visit Burnley Market Hall?
 
 
 
 
20. For each of the following aspects, how would you rate the Market Hall?
             
  Cleanliness            
  Safety            
  Accessibility            
  Aisle space            
  Service            
  Value            
  Quality            
  Variety            
  Atmosphere            
  Promotions            
  Toilets            
  Temperature            
21. As a non-user of Burnley market what are your perceptions of the following?
         
  Service        
  After sales service        
  Value        
  Quality        
  Variety        
  Atmosphere        
  Fresh food offer        
  Hours of opening        
  Fashion offer        
22.
23. In your view, how clean are the following areas?
             
  Padiham town centre            
  Charter Walk shopping centre in Burnley town centre            
  Burnley town centre in general            
  Your street            
  Your neighbourhood (the area within a 10 minute walk from your house)            
  Borough of Burnley as a whole            

Section 4: Sport and leisure facilities
24. Which, if any, of the following activities have you taken part in, in the last 4 weeks? Please tick all that apply.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
25. Do you use a Burnley Council leisure centre?
 
 
26. If you answered "Yes" above, which facility do you use most often?
 
27. Are you a clear member (regular user membership)?
 
28. How would you rate the following aspects of the leisure centre that you use most often?
             
  Reception            
  Helpfulness of staff            
  Opening times            
  Variety of equipment            
  Activities/ classes            
  Overall quality            
  Prices            
  Maintenance of equipment            
  Changing rooms            
29. Do you use any non Burnley Council leisure facilities?
 
 
30. Why do you use another facility rather than Burnley Council's? Please tick all that apply.
 
 
 
 
 
31.

Section 5: Employment & training
32. What is your employment status? Please tick the most appropriate option.
 
 
33. What sort of company do you work in? Please answer for the size of the company you work for not the site you work at. If you don't know exactly, please estimate. If you have more than one job, answer for the job in which you work most hours. Please tick one.
 
 
 
   
34. Which industry do you currently work in? If you have more than one job, answer for the job in which you work the most hours. Please tick one.
 
 
 
 
   
 
35. Do you feel jobs for you exist within Burnley which reflect your skill level/experience? Please tick one.
 
 
 
36. How far would you be willing to travel for a job that matches your skills/experience?
 
 
 
   
37. What is the highest qualification you have achieved? Please tick one.
 
 
 
 
 
In the following questions, by training we mean attending a training course or receiving on the job training related to employment.
38. Are you currently receiving training or learning a new skill that will enhance your employment prospects? Please tick all that apply.
 
 
 
39.
40. Would you like to undertake training or learn new skills to enhance your employment prospects? Please tick all that apply.
 
 
 
   
 
41. What is preventing you from training/learning new skills? Please tick all that apply.
 
 
 
 
 
 
42. How strongly do you agree or disagree with the following statements? Please tick one.
             
  Information on training is easy to find in Burnley            
  There are lots of relevant training opportunities in Burnley            
  It is easy to sign up for training in Burnley            
  The current training available in Burnley is suitable for me            
43. Do you or would you need assistance from your employer in order to learn a new skill? Please tick one.
 
 
44. What assistance do you or would you need? Please tick all that apply.
 
 
 
 
 
45. Are you currently receiving this assistance from your employer? Please tick one.
 
 
 
   
46. Where would you go to get information and advice about training for employment skills? Please tick all that apply.
 
 
 
 
 
 
47.

About You
So that we can analyse the results of this survey by different groups of residents, answering the following questions will be really helpful in enabling us to understand local differences and to ensure that we take any necessary action to address this. All responses are completely confidential and will be used for no other purpose.
48. Are you...?
 
49. What is your age group?
 
 
 
50. What do you consider to be your ethnic origin?
 
 
 
 
Disability is defined as a physical or mental impairment that has a substantial and long term (meaning that it has lasted or is likely to last for 12 months or more) adverse effect on your ability to carry out day to day activities.  This definition covers HIV, cancer from the time of diagnosis, multiple sclerosis, ME, depression, epilepsy, hearing or sight impairments, diabetes, asthma, stroke, heart diseases and many other medical conditions.
51. Do you consider yourself to have a disability?
 
52.
Thank you for taking the time to complete the latest Burnley Panel Survey. Simply click the 'submit' button below to send us your thoughts. We will feedback the findings and how we are using the information via www.feedbackonline.org.uk. Results will be available by March 2012.  
 
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